2001 | 2002 | 2003 | 2004 | 2005
2003 St. Paul, MN Conference Keynote Speakers
Opening Keynoter: Michael Lawler
Director, The Center for Human Services, UC Davis Extension
Hope & Dignity: The Role of Eligibility Workers in Preventing Poverty”“Eligibility Workers are at the front lines of serving the most vulnerable populations. Their services bring hope and dignity to individuals and families struggling to make better lives for themselves and stay out of poverty. With these services, eligibility workers create strong countervailing forces against poverty and the profound social problems associated with chronically deficient resources.
University of California at Davis
1632 Da Vinci Court, Davis, CA 95616
mjlawler@ucdavis.edu
(530) 757-8643
http://humanservices.ucdavis.edu
Closing Keynoter: Deborah G. Ryals
Instructor, East Carolina University School of Social Work
"Deep Thoughts”Deborah Ryals was the 2nd President of the National Eligibility Workers Association. Deborah started out as a clerk in the typing pool (even though she couldn’t type) for the local Social Services agency in her town and over the years as she progressed up the ranks from Eligibility Workers to Agency Director, she never lost sight of the human end of the services that her agency administered. She retired 3 years ago and is currently teaching at a university in North Car
1213 Dorcas Terrace, Kinston, NC 28504
ryalsd@mail.ecu.edu
252-328-2100-work 252-208-72
2003 CONFERENCE WORKSHOPS & PRESENTERS*“How To Influence Public Policy
As you struggle to implement a new state or federal law, have you eve• I wonder who came up with this stupid idea?
• Why can’t they come up with something that makes sense for clients?
• But – but – but this is directly contradictory to …. Now what am I supposed to do
• I wish I could help this client but the law doesn’t provide for them
• Who left this loophole in the law? Don’t they know our clients can drive a truck throIf you have, come to this session and find out how you, Yes You Personally, can improve the quality of the laws and regulations that impact your clients
Dr. Ruth G. Krueger
Deputy Director
651-554-5627 or ruth.krueger@co.dakota.mn
“Customer Service: Fishing For Quality, Reeling In Results
Providing quality customer service is a key goal in public service agencies. This workshop will be a fun and interactive discussion of the challenges workers face and strategies that can be used to enhance individual skills. Success in meeting the quality service goal means good results for you, your agency, and your customer! The “Olson Twins” promise to make this a workshop you won’tLinda Olson- 651-554-5843
Program Supervisor, Dakota County Community Services
Linda.olson@co.dakota.mn.us
&
Theresa Olson - 651-554-5755
Program Supervisor, Dakota County Community Services
theresa.olson@co.dakota.mn
“Shrinking Budget, Expanding Job: Working With Poise And Efficiency”
This is an energetic and interactive workshop exploring ways to develop clarity, focus, and balance necessary to handle increasingly complex jobs efficiently. Emphasis on creating individualized job-management plan, using personal skills for managing conflicting and competing priorities, organizing time and workflow, and reducing
Mary Nares Nikakis
Bright Ideas Communications
P.O. Box 161865, Sacramento, CA 95816
916-451-0281 or brightideas@accessbee.com
Custom workshops, keynotes, & seminars – tools for health, growth a
"The Faces Of Family Violence”
In our everyday work environment in the human services field, we come into contact with many survivors of family violence. This workshop will focus on the intimate relationships of these well-kept secrets and the ways this secrecy affects the lives of those involved. Child abuse and neglect, sexual assault, and domestic violence will be addressed with specific emphasis on the roles human services workers can play in ending the secrecy and stopping the violence.
Kathie Miller
The Center for Family Resources, Inc.
2770 N. Douglas, Malden, MO 63863
573-276-5500 or cfr@sheltonbbs.com
“Humor + Creativity = Change”
We all know that the pace of change is accelerating. But few know the skills most needed to develop confidence and enthusiasm: Humor and Creativity. This workshop focuses on the fact that the primary talent most professionals display is their ability to improvise at work. Andy’s unique spin on humor and its application to all aspects of work is highly regarded and his most popular topic. It’s fun, informative, and immediately applicable. You will never look at work the same way again!
Andy Weisberg
The Trane Company
7133 Columbus Ave., Richfield, MN 55423
651-407-4065 or azweisberg@trane.com
“Moving To A Supervisory/Management Position – Transitioning Well!”
Many who move to a supervisory/management position find that the responsibilities are not what they thought and others find themselves not fully prepared for success. Too often, training comes months and years later. This training will identify the things that one needs to do before they get the job, in order to be successful. It is never too late to do the supervisory/management job more effectively, so this training will be specifically helpful to those who are already supervisors. This workshop will provide practical suggestions to improve your success as a supervisor or manager.
AND
“Case Management: What We Have Learned About Success!”
The job of helping people change their lives is a big one. Sometimes it feels like an impossible job! Too often, we are given too few resources to help people with what feels like too many needs. Even in the face of these challenges, we can assist our clients to make the changes that they need to make. Case management services can be planned to make a real difference in clients’ lives. This workshop will provide practical suggestions to improve your success as a case manager.
Scott Mueller
Instructor, Rhode Island College School of Social Work
401-456-8171 or scottmueller@cs.com
“Time Management Using Outlook”
Come learn how to use Outlook to assist you in your daily job duties, saving you much needed time. We will discuss how to set alerts for reminders of not only meetings, but also re-evaluations, and other events. Learn to organize your Outlook 2000 to assist you in locating your emails quicker. Learn how to set personal folders, use voting options, filter out specific email, map your contacts, and much more.
Marie Tipton
Staff Development Specialist
Department of Human Services, Little Rock, AK
501-682-6454 or marie.tipton@mail.state.ar.us
“Social Security’s Plan For Achieving Self-Support (Pass): An Improved Tool For Self-Advocacy”
PASS – Plan for Achieving Self-Support – is a Supplemental Security Income (SSI) rule that allows persons with disabilities to set aside income and/or resources to be used to achieve specific work goals. A PASS can be established to cover the costs of obtaining an education, starting a business, or purchasing support services that enable individuals to work and ultimately result in a reduction and/or cessation of benefits. With a PASS in effect, SSA does not count against the student’s monthly SSI check any income or resources that are set aside and spent on job goal-related items. Come to this workshop and find out more about PASS and how it can benefit your clients.
Joani Werner
Work Incentive Specialist
Social Security
joani.Werner@ssa.gov
“Going From Rags To Riches: How We Made A 360 Degree Turnaround In Our Food Stamp Error Rate”
This workshop will focus on innovative and effective strategies we used to reduce our error rate by 50%: from 15.07% in 1999 to 7.73% in 2000. It will also focus on strategies that have helped us maintain a low error rate for the past two (2) years. The workshop will include audience participation and lots of materials.
Marietta Jubert
Quality Control Supervisor
Alameda County Social Services Agency
510-383-8786 or Mjubert@co.alameda.ca.us
and
Millicent Miles
Supervising Program Specialist
Alameda County Social Services Agency
510-259-3804 or MMiles@co.alamed
*These are just a handful of the workshops offered at the 2003 Annual Training Conference, these presenters have given their permission to be featured on this website. For more information you may contact, Christeen M. Hanson, Professional Development
